FAQ/Shipping & Returns

How Fast Will My Product Arrive?

Proofs are sent within 24 hours of order, typically even the same day!  Printable files are e-mailed after approval. Printed orders will ship 2-3 business days from proof approval via the shipping method you select at checkout.

Can I Customize The Text or Color of The Invitation?

The text is customizable for almost all of our designs. Additional color options may be available, depending on the design, for an additional fee. Use the Contact Us page to request specific design changes before placing your order.

Can I Add A Photo To My Product?

Many designs do have a photo option, but if it's not shown, use the Contact Us page to request the photo addition before placing your order.

Can I cancel my order?

Due to the time it takes to design the item, any order cancelled after proofing will be refunded less $18.99 to pay for the design time to design your custom item. You may cancel before proofing at no cost, just let me know ASAP. Just send a message via e-mail with your request. 

How Are The Products Printed?

Each listing has the stock used for that item. Most invitations are on 100lb gloss cover. 

All of my papers have a minimum 35% recycled content, and are 100% recyclable. I print CMYK (4-color process). My inks are all linseed oil based (plant) and any coatings are water-based (Aqueous).

NOTE ABOUT COLOR: Due to the wide variety of monitor calibrations and settings, the color you see on your screen may be different from the actual color printed. Monitors view in RGB display, and prints are made in CMYK format.

Shipping & Returns

Shipping Information

Proofs are typically sent same day, 24 hours at the latest. Products ship 2-3 business days from proof approval. Standard shipping is USPS First Class mail, which advertises 3-5 business days with no guarantee. Many upgrade options are available at checkout; Priority Mail advertises 2-3 business days, however this is not guaranteed either. Upgraded guaranteed options are Fed-ex 3-Day Fed-Ex 2-Day & Fed-Ex Standard Overnight. All shipping transits are in addition to processing time, and are business days - not weekend days. If you are purchasing a digital printable file, select the free Digital option shipping, as there is no shipping, the item will be e-mailed to you.


Returns On Digital PDF/JPG Files

Because Party Print Express can not control the quality of other printers, we can not offer refunds on digital purchases. If you're having a problem with the quality with your printer, you can always convert your order to a printed order with Party Print Express.

Returns on Physical Orders

Use the Contact Us page to contact us if you have any problems with your order when you receive it. Due to the custom nature of your product, returns are not available.